TERMS OF SERVICE
Infradone
Last updated: September 24, 2026
Website: https://infradone.com
These Terms of Service (“Terms”) govern access to and use of Infradone websites, software, AI onboarding, documentation, and professional services that help recruiting and staffing firms install and operate a Recruiting Operating System (collectively, the “Services”).
By accessing or using the Services, clicking accept, signing an order form, or paying an invoice, you agree to these Terms on behalf of yourself and the organization you represent (“Customer,” “you”). If you do not agree, do not use the Services.
If a signed Order Form, Statement of Work (SOW), or Master Services Agreement conflicts with these Terms, the signed document controls for that conflict.
THE SERVICES
1.1 What we provide
Depending on what you purchase, Infradone may provide:
• Access to our AI onboarding experience and related software.
• A Process Blueprint / Export Bundle capturing how your desk operates.
• Implementation and configuration assistance for tools in your stack (e.g. CRM, ATS, scheduling, docs, automation, Slack, billing).
• SOPs, playbooks, and operating documentation.
• Ongoing support, retainers, or advisory services as described in your order.
1.2 Not legal, employment, or compliance advice
Outputs and recommendations are operational and technical in nature. They are not legal advice, employment advice, tax advice, or a guarantee of regulatory compliance (including employment, privacy, or industry licensing rules). You remain responsible for how you recruit, hire, bill clients, and process candidate/client data.
1.3 Beta / early features
We may label features as beta, preview, or experimental. Those features are provided as is, may change or be withdrawn, and may be less reliable than generally available features.
ACCOUNTS AND ELIGIBILITY
• You must be at least 18 and have authority to bind the Customer organization.
• You must provide accurate account and contact information.
• You are responsible for all activity under your accounts and for safeguarding login credentials and access invites.
• Notify us promptly of unauthorized access at legal@infradone.com or your project contact.
We may suspend access if we reasonably believe there is a security risk, unpaid fees, or a material Terms violation.
CUSTOMER RESPONSIBILITIES
You agree to:
• Use the Services only for lawful business purposes related to your recruiting/staffing operations.
• Not misuse the Services (probe, scrape beyond permitted APIs, reverse engineer except where law allows, resell access without permission, or interfere with others’ use).
• Not upload malware, unlawful content, or content you do not have rights to share.
• Not submit passwords, API keys, or secrets in chat when a safer method exists; rotate any credentials you accidentally expose.
• Ensure your employees and contractors who use the Services comply with these Terms.
• Maintain your own licenses for third-party tools (Bullhorn, Close, Google, Microsoft, Zapier, etc.). Infradone does not replace those vendor agreements.
• Review AI-generated blueprints, Zaps, scripts, and docs before putting them into production.
You are solely responsible for Candidate Data and Client Data in your systems, including privacy notices, lawful bases, retention, and deletion requests from individuals.
AI FEATURES
The Services may use third-party AI models (including Anthropic and others we engage) to generate questions, summaries, structured extracts, and draft documentation.
You acknowledge that:
• AI outputs can be inaccurate, incomplete, or outdated.
• You should verify outputs before relying on them.
• Prompt and response content may be processed by AI subprocessors under our Privacy Policy.
• You will not use AI features to attempt to discover model weights, bypass safety systems, or generate unlawful content.
ORDERS, FEES, AND PAYMENT
• Fees, scope, milestones, and payment schedule are set in your Order Form, checkout page, invoice, or SOW.
• Unless stated otherwise, fees are due as invoiced and are non-refundable except where required by law or expressly stated in writing.
• Late amounts may accrue interest at the lesser of 1.5% per month or the maximum rate allowed by law, plus reasonable collection costs.
• You are responsible for applicable taxes (excluding taxes based on our net income).
• If you purchase through a third-party platform (e.g. a commerce or membership platform), that platform’s checkout terms may also apply to payment processing.
Scope changes. Work outside the agreed scope requires a written change order and may adjust fees and timelines.
INTELLECTUAL PROPERTY
6.1 Infradone IP
Infradone and its licensors own all right, title, and interest in the Services, software, offer packs, templates, methodologies, prompt libraries, branding, and pre-existing materials (“Infradone Materials”). No rights are granted except as expressly stated.
6.2 License to Customer
Subject to these Terms and paid fees, we grant you a limited, non-exclusive, non-transferable license during the subscription or project term to use the Services and deliverables for your internal business operations.
6.3 Customer Data and deliverables
You own Customer Data you provide. Subject to your payment of fees, you own the final customer-specific Export Bundle content, SOPs customized for your desk, and configuration artifacts created uniquely for you (“Customer Deliverables”), excluding Infradone Materials embedded therein.
You grant Infradone a worldwide license to use Customer Data to provide the Services and to use aggregated / de-identified learnings to improve our offer packs and product.
6.4 Feedback
If you give feedback or suggestions, we may use them without restriction or compensation.
CONFIDENTIALITY
Each party may receive non-public information from the other (“Confidential Information”). The receiving party will:
• Use it only to perform under these Terms.
• Protect it with at least reasonable care.
• Not disclose it to third parties except to personnel and subprocessors with a need to know under confidentiality obligations.
Exceptions: information that is public through no fault of the receiver, independently developed, rightfully received from another source, or required to be disclosed by law (with notice where legally permitted).
Customer Data is your Confidential Information. Infradone Materials and non-public product details are our Confidential Information.
PRIVACY
Our collection and use of personal information is described in the Privacy Policy at https://infradone.com/privacy (or the version we provide you). For Customer Data that includes personal data of your personnel or candidates, the parties’ roles are typically:
• You = controller / business.
• Infradone = processor / service provider, processing on your documented instructions to deliver the Services.
A Data Processing Addendum (DPA) is available on request for customers that require one.
THIRD-PARTY PRODUCTS
The Services may interoperate with third-party products. We do not control and are not responsible for third-party products’ availability, security, pricing, or terms. Your use of those products is solely between you and the third party. Delays or failures caused by third-party outages are not a breach by Infradone.
WARRANTIES AND DISCLAIMERS
Each party represents it has the authority to enter these Terms.
Infradone will provide professional services in a professional and workmanlike manner consistent with generally accepted industry standards.
EXCEPT AS EXPRESSLY STATED, THE SERVICES AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES OR AI OUTPUTS WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT THEY WILL ACHIEVE ANY PARTICULAR REVENUE, PLACEMENT, OR HIRING RESULT.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
• NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.
• EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO INFRADONE FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE EVENT.
These limits do not apply to: (a) your payment obligations; (b) your misuse of the Services or infringement of Infradone IP; (c) a party’s fraud or willful misconduct; or (d) liabilities that cannot be limited under applicable law.
INDEMNIFICATION
You will defend and indemnify Infradone against claims, damages, and expenses (including reasonable attorneys’ fees) arising from: (i) Customer Data; (ii) your use of the Services in violation of law or these Terms; (iii) your recruiting, hiring, or billing practices; or (iv) disputes between you and your candidates, clients, or employees.
We will defend and indemnify you against third-party claims that the unmodified Infradone Materials we provide infringe that third party’s IP, provided you give prompt notice and reasonable cooperation, and we control the defense. We may modify, replace, or refund fees for the affected portion. This is your exclusive remedy for IP infringement claims regarding Infradone Materials.
TERM AND TERMINATION
• These Terms start when you first use the Services or accept an order and continue until terminated.
• Either party may terminate for material breach if not cured within 15 days after written notice (or immediately for unpaid fees after 10 days notice, unless otherwise stated in an Order Form).
• You may stop using self-serve software at any time; prepaid fees are non-refundable unless required by law or stated otherwise.
• Upon termination we may disable access. At your written request within 30 days, we will make available a reasonable export of Customer Deliverables then in our possession, after which we may delete them per our retention practices, subject to legal holds.
Sections that by nature should survive (IP, confidentiality, fees owed, disclaimers, liability limits, indemnity, governing law) will survive termination.
PUBLICITY
Unless you opt out in writing, we may use your company name and logo to identify you as a customer on our website and marketing materials in a factual, non-endorsement manner. Case studies with metrics require your prior written approval.
SUSPENSION AND ACCEPTABLE USE
We may suspend the Services immediately if needed to address security risk, legal compliance, non-payment, or harmful activity. We will restore access promptly once the issue is resolved where commercially reasonable.
CHANGES TO THE SERVICES OR TERMS
We may improve or modify the Services. For material adverse changes to these online Terms, we will post an updated version with a new “Last updated” date and, where appropriate, provide notice. Continued use after the effective date constitutes acceptance. Changes to a signed Order Form require mutual written agreement.
GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of Netherlands, excluding conflict-of-law rules. Exclusive venue for disputes is the courts located in [VENUE], unless mandatory law requires otherwise.
Nothing in these Terms limits either party’s right to seek injunctive relief for IP or confidentiality breaches.
GENERAL
• Entire agreement. These Terms plus Order Forms/SOWs and the Privacy Policy are the entire agreement and supersede prior proposals on the same subject.
• Assignment. You may not assign without our consent (not to be unreasonably withheld); we may assign to an affiliate or successor.
• Severability. If a provision is unenforceable, the rest remains in effect.
• Waiver. Failure to enforce is not a waiver.
• Force majeure. Neither party is liable for delays beyond reasonable control.
• Independent contractors. The parties are independent contractors; these Terms create no partnership or employment.
• Export / sanctions. You will not use the Services in violation of export control or sanctions laws.
• Headings. Headings are for convenience only.
CONTACT
Support / projects: hello@infradone.com
